Shipping & Delivery Policy

Naturally, with a fine perishable item like a premium cigar, the faster it can be shipped from our climate-controlled humidor to yours, the better. This is why we have chosen UPS as our designated carrier. Delivery schedules are based on business days. In other words, unless special shipping instructions have been arranged, pickups and/or deliveries will not be made on weekends or holidays.

All web site orders placed before 2:00 PM PST (Mon-Fri only) will ship the same day, pending credit card approval. When shipping delays occur, however, we will post a message on our home page advising when your package(s) will be shipped. If you choose Deluxe 2 Day service to deliver your package(s), you can expect a delivery schedule like the one below for orders, placed before cutoff time (2:00 PM, PST.), for that day.

UPS will NOT deliver your package unless person 21 or older is available to sign for it.

You can override this, if necessary, by contacting our Customer Service Department and requesting a signature waiver form. We will send you a document which you MUST sign and return to us. Upon receipt of the signed waiver, we will notify UPS that you authorize them to leave your packages WITHOUT a signature. We will keep this waiver on file, for future reference.

PLEASE NOTE: Even with this signed waiver, UPS reserves the right to refuse dropping off (without a signature) any packages suspected of containing tobacco products, if being delivered to a residence.

Due to a federal mandate, we are not permitted to ship products, containing butane, with an "Air" delivery service. Therefore, if you choose to purchase a lighter your ENTIRE order will ship UPS Ground. We apologize for the inconvenience.

NOTE: When calculating delivery times, holidays and weekends should NOT be included.

Our standard shipper is UPS. The standard delivery service is "UPS Ground".

If you live in Alaska or Hawaii you are defaulted to the "Deluxe 2 Day Service". However, UPS Next Day Air service is available.

The rural areas (as determined by UPS), of both states, will incur an additional $10 shipping charge and may even delay shipping time. Depending upon the zip code, you enter on your order form, the rate will be adjusted, accordingly.

When you register with YumaCigar.com, we require a "ship-to" address. The ship-to address is defined as the address to where you want your items shipped. Please do not confuse the ship-to address with the billing address. When you register with Famous, the program AUTOMATICALLY creates a "default" shipping address with the same name & address as the "bill-to" address you created. If you register during the checkout procedure on your first order, the "default ship-to" will appear as the choice on the Address Book page. Using the address book, you can either use the default shipping address or add a new one.

NOTE: Whenever you change your billing address on our web site, the shipping address with the same values as the billing address will AUTOMATICALLY change, as well.